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Event detail:

Spitch’s participation at CX2020 III Edition

17 Ottobre 2019
Evento
17
Ottobre
2019
Sede:
Milan
Organizzatore:
CMI Customer Management Insights
Sede: Milan
Organizzatore: CMI Customer Management Insights

Spitch’s participation at CX2020 III Edition

Spitch’s participation at CX2020 III Edition

On October 17th, 2019, Spitch was a Gold Sponsor of CX2020 in Milan.

During the event, Spitch brought an exceptional testimonial: Gregorio Uglioni, Head of Transformation Operation Services of Swisscard AECS GmbH. Introduced by Piergiorgio Vittori, Spitch Global Development Director and Country Manager Italy, UK&I, Gregorio told about Swisscard and Spitch joint experience in the implementation of a Natural Language voice solution, in which customers, once they have expressed the reason of their contact, are automatically routed to the most appropriate operator for the given reason. Thanks to this solution, Swisscard received the "Golden Headset Award 2018", Innovation category.

Would you like more information? Please contact Rosa Maria Molteni, Spitch Italy Marketing and Communication Manager, via email.


Event materials:
Piergiorgio Vittori
Global Business Development Regional Director Italy, UK&Ireland
La Customer Experience guida l’Innovazione (*In Italian)

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