We have represented just a few of Spitch solutions implementations across different industries, countries and business sectors as case studies below. These examples, therefore, can be regarded as universal references for the typical use cases characteristic to many of our clients and partners. They may also be important as useful lessons learned for a wider circle of our prospective customers. Active in many industries, Spitch is providing not just technical solutions, but measurable business benefits for customers and partners alike.
Intelligent IVR at AMAG – the largest car dealer in Switzerland – will ask callers for the car VIN, brand and model, cross-check all the information, and route the call to the right agent. It will also display all the car info on the agent’s screen. And this is only the beginning.
The solution improves customer experience by eliminating waiting time on the line and conducting precise call steering. The Virtual Assistant works seamlessly with Speech Analytics extracting a wealth of data to improve experience even further and open the gateway for automatic self-services in the future.
The solution makes appointments for medical exams automatically in all available text and voice channels. The self-service checks the best time-slots, equipment availability etc., and provides all the necessary logistical and exam-related information to patients freeing up staff time and resources, especially during peak periods.
The Spitch robot resolves the issue of seasonal peaks, as well as the peaks of calls before and after office hours, by answering calls automatically after the first ring-tone, responding to most standard queries and scheduling appointments. People can access the government services and have their issues addressed 24/7, in their preferred language, and with no delays.
Spitch's voice biometrics solution runs in the background, allowing agents to see the outcome of the identity verification in a few seconds after the start of the call. As a result, the average call processing time is reduced considerably, helping to save costs. The level of customer satisfaction also increases thanks to the removal of emotional barriers.
Spitch added a high-precision voice user interface that allows customers to easily access all the functions in the SGKB’s Personal Finance Manager app, including those hidden at deeper menu levels, such as stats on income and expenditure etc..
The high-precision intent recognition allows the virtual assistant to execute documents ordering automatically during the call. The voice-driven system identifies the caller and verifies the customer’s identify by voice biometrics. The system then guides the customer through the steps and arranges delivery of the requested documentation.