Verantwortlichkeiten | Responsibilities:
You will take part in the following processes:
- Designing, implementing and testing dialogue scripts for virtual assistants (Graphic reflection of dialog trays via Visio-like editor)
- Creating datasets for training NLU models: analyzing and marking dialogue recordings
- Evaluating model training results
- Creating and evaluation semantic markers for Speech Analytics solution
- Developing and evaluation reports for Speech Analytics solution
- Creating presentations and customer related documents, participation in customer meetings during pre-sale and project delivery
- Participating on face-to-face customer meetings, presenting project delivery approaches and results
Anforderungen | Requirements:
The perfect candidate takes interest in the field of speech technologies, chatbots, virtual assistants, etc., as well as is:
- A native German speaker.
- Fluent in English.
- Comfortable working independently and collaborating remotely.
- Computer literate.
- A good communicator.
- A sharp thinker with strong problem-solving and analytical skills.
Prior experience in a contact centre supervisor role or business analyst, Python or Javascript knowledge would be a plus.
