Improve customer experience

See how Spitch products help resolve customer queries during the time that it usually takes just to get through to the right contact centre agent:

• Virtual Assistants take calls after the first ring tone, resolve standard queries automatically or steer the call to the right human agent with a conversation summary;
• Speech Analytics identifies gaps in the robot + human combination, monitors adherence to scripts by agents, generates in-call prompts to humans and extracts both meaning and sentiment to continuously improve the combined robot + human service;
• Voice Biometrics helps avoid cumbersome security questions, verify callers’ identities in seconds and keep customers authenticated throughout the call to enhance data privacy and reduce AHT.