Our recent webinar, “Pragmatic Gen AI Adoption in the Contact Center,” held on 24 April 2024, captured the growing interest in AI adoption across various industries. This 45-minute session attracted nearly 90 attendees from multiple countries, providing practical insights into AI technologies in contact center environments.
Generative AI is revolutionizing industries by improving customer engagement, product innovation, and operational efficiency. Guest speakers from Swisscom and our board of directors added key insights, enriching the discussion with their expert knowledge and real-world experiences.
A survey of attendees revealed their top priorities for AI adoption in business:
Spitch conversational AI solutions effectively address these priorities. As a one-stop shop provider, Spitch offers a full suite of technologies and expertise tailored to the needs of conversational AI users. This integrated approach ensures that our solutions seamlessly align with business objectives.
Access the webinar presentation slides here and the EU AI Act White Paper here. The webinar recording is available here.
In addition to the Quality Management demo presented in the webinar, you will also find access links to our Knowledge Base and Retrieval Augmented Generation (RAG) demo below:
☛ Quality Management: https://analystai.spitch.ch/qm
☛ Knowledge Base: https://analystai.spitch.ch/kb
