Join the Spitch team

You will take part in the following processes:

• Designing, implementing and testing dialogue scripts for virtual assistants (Graphic reflection of dialog trays via Visio-like editor)
• Creating datasets for training NLU models: analyzing and marking dialogue recordings
• Evaluating model training results
• Creating and evaluation semantic markers for Speech Analytics solution
• Developing and evaluation reports for Speech Analytics solution
• Creating presentations and customer related documents, participation in customer meetings during pre-sale and project delivery
• Participating on face-to-face customer meetings, presenting project delivery approaches and results

The perfect candidate takes interest in the field of speech technologies, chatbots, virtual assistants, etc., as well as is:

• A native German speaker.
• Fluent in English.
• Comfortable working independently and collaborating remotely.
• Computer literate.
• A good communicator.
• A sharp thinker with strong problem-solving and analytical skills.

Prior experience in a contact centre supervisor role or business analyst, Python or Javascript knowledge would be a plus.

You will take part in the following processes:

• Designing, implementing and testing dialogue scripts for virtual assistants (Graphic reflection of dialog trays via Visio-like editor)
• Creating datasets for training NLU models: analyzing and marking dialogue recordings
• Evaluating model training results
• Creating and evaluation semantic markers for Speech Analytics solution
• Developing and evaluation reports for Speech Analytics solution
• Creating presentations and customer related documents, participation in customer meetings during pre-sale and project delivery
• Participating on face-to-face customer meetings, presenting project delivery approaches and results

The perfect candidate takes interest in the field of speech technologies, chatbots, virtual assistants, etc., as well as is:

• A native Italian speaker.
• Fluent in English.
• Comfortable working independently and collaborating remotely.
• Computer literate.
• A good communicator.
• A sharp thinker with strong problem-solving and analytical skills.
• A student or graduate of linguistics or technical sciences.

Python or Javascript knowledge and prior experience in a technical support role or business analyst would be a plus.

• Design, implementation and assessment of chatbots/virtual assistants dialogue scripts
• Communicate effectively with customers to understand their technical issues.
• Gather relevant technical details to diagnose and troubleshoot problems.
• Independently resolve simple to middle-level technical support cases.
• Patch and update software
• Provide technical assistance to customers, guiding them through technical challenges.
• Collaborate with third-line engineers and escalate complex issues when necessary.

• Experience with Docker, Python, networking, databases, Linux, and Ansible.
• Familiarity with cloud computing platforms (optional).
• Knowledge of Kubernetes (optional).
• Experience with SIP and telephony systems (optional).
• Familiarity with Terraform (optional).
• Good communication skills
• Fluency in English. German or French is a plus
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Prior experience in a technical support role is a plus

• Design, implementation and assessment of chatbots/virtual assistants dialogue scripts
• Graphic reflection of dialog trays via Visio-like editor
• Creation of datasets for training recognition models: analyze and markup dialogue recordings
• Evaluation of model training results by means of SPitch intuitive toolset.

• Experience of working within speech analytics area as business analyst or technical support engineer
• Technical education or a degree in linguistics
• Fluent English, Advanced German, French or Italian
• Fluent or advanced Arabic, preferably Omani dialect would be a strong advantage
• Comfortable working independently and collaborating remotely
• Convincing communication skills
• Strong problem-solving and analytical skills
• Proficiency in Python would be an advantage

• Lead generation in the market segments defined in the Italian strategy.
• Business Development activities, including but not limited to:
  — Market analysis (product interest, market players, customer’s needs etc.)
  — Analysis of current projects/clients for additional proposition (upsell)
• Establishing highly strategic, thoughtful, and deliberate business plans
• Participating with the Executive team in developing Go to Market plans, ensuring the efficient execution of those plans
• Ensure the detection of the current situation and development opportunities of the market, through the collection of quantitative-qualitative data to be shared with your manager.
• Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the market
• Take new lead from qualification to execution.
• Forecasting pipeline revenues and recording in company’s CRM tool.
• Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts.
• Delivering consistently against all targets
• Collaborate with other departments such as Presales, Project management, R&D, Finance, Legal, e.g.
• Ensuring the definition, negotiation, and annual conclusion of commercial contracts with clients and partners

• Excellent knowledge of the contact center market.
• Deep knowledge and strong connections in one or more industry verticals from the list: Banking and insurance, utilities, public administrations, BPO
• Knowledge of Conversational AI technology technologies and applications is a great value addition.
• Existing relationships with key executives in major CC platform/solution and corresponding gold/platinum reselling partners and/or in major customers in the defined target.
• Hunter profile – a passionate driver to business development and sales.
• Sound knowledge of business development/sales and customer service practices and principles.
• Strong focus on results, problem-solving skills and proactivity.
• Proactive, business-focused, data-driven and ROI-minded maximize revenue and ensure competitive position in the market.
• Exceptional planning/organization skills.
• Capability of translating strategy into specific business actions.
• Contact center, Information technology and consultancy background is a must.
• Confident verbal/ presentation/written communication skills.
• Strong relationship development/negotiating/closing skills.
• Resilience.
• The ability to work both independently as well as part of a team.
• Professional work ethic, proven problem-solving skills, excellent interpersonal skills.

• Number of Years of Work Experience in the contact center:10+
  
• Proven sales track record with a strong knowledge of the industry
  
• Availability for travel within Italy
  
• Italian native speaker
  
• Fluency in written and oral English

• Number of Years of Work Experience: 5+
• Well-developed technical skills with the ability to learn fast

• Leading customer implementation projects 
• Orchestrating internal engineering and technical delivery resources
• Understand the correlations within product portfolio and staff skillsets
• Supporting customer on the technical level and engage their staff
• Managing customer expectations
• Defining and creating project plans and milestones
• Understanding end solutions and demonstrating them to customers
• Recognizing cross and upsell potential during the project phase
• Providing customers with training and workshops
• Providing feedback to the Product Management and R&D organizations on the technical requirements in the market

• A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
• Leading IT projects with several stakeholders internally as well as externally
  
• Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
• Familiarity with artificial intelligence, natural language processing is a plus
• Technical management and customer-facing experience with a business-driven mindset

• Ability to work on system integration requirements
• Interest in Conversational AI applications
• Eager and able to work in a multicultural environment
• Very good communicator
• Fluent in English and German (written and spoken)
• French language skills is a big plus
• A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

• Number of Years of Work Experience: 5+
• Well-developed technical skills with the ability to learn fast

• Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases
• Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications
• Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements
• Eroduct demo support and presentation to customers / partners
• Providing technical and user support locally
• Assisting with Request for Proposal (RFP), Request for Quote, tender responses
• Presentation assistance - research customers, track down and document existing systems, organizing information, etc.
• Providing customers and partners with technical training and workshops
• Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas

• Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
• Familiarity with artificial intelligence, natural language processing is a plus
• Technical management & customer facing experience with a business driven mindset

• A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
• Ability to work on system integration requirements
• Interest in Conversational AI applications
• Eager and able to work in a multicultural environment
• Very good communicator
• Fluent in English and German (written and spoken)
• French language skills are desired
• A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

• Number of Years of Work Experience: 5+
• Well-developed customer network within the German Manufacturing market

• Analyzing the German market and develop a strategy to position Spitch Manufacturing offering
• Establishing highly strategic, thoughtful, and deliberate business plans
• Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the Manufacturing market 
• Participating with the Executive team in developing Go-to-Market plans for each of the channel partners, ensuring the efficient execution of those plans
• Developing proposals and negotiating channel/pricing/contractual agreements
• Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts
• Forecasting sales pipeline revenues and recording in CRM tool
• Serving as primary customer point of contact, ensuring that all partners and customers receive a professional handover to the Solution team and Technical Services team

• Excellent knowledge of the German Manufacturing market
• Existing relationships with key executives in major Manufacturing companies
• Hunter profile – a passionate driver to develop and retain profitable relationships
• Sound knowledge of software sales and customer service practices and principles
• Familiarity with artificial intelligence, natural language processing, and customer service is a plus

• Customer and sales-oriented behaviour
• Excellent listening, negotiation and presentation skills
• Ability to be present and communicate credibly and effectively at all organization levels, including C-level
• Ability to adapt ideas individually according to customer needs and desires on the spot
• Strong negotiating/closing skills
• Resilience
• Ability to work in a geographically dispersed and multicultural, international team
• Exceptional planning/organization and communication skills
• Fluent in English and German (written and spoken)
• Self-disciplined and self-motivated individual, able to work with a minimum of direct supervision

• Number of Years of Work Experience: 5+
• Well-developed customer network within the German Insurance market

• Analyzing the German market and develop a strategy to position Spitch Insurance offering
• Establishing highly strategic, thoughtful, and deliberate business plans
• Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the Insurance market
• Participating with the Executive team in developing Go-to-Market plans for each of the channel partners, ensuring the efficient execution of those plans
• Developing proposals and negotiating channel/pricing/contractual agreements
• Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts
• Forecasting sales pipeline revenues and recording in CRM tool
• Serving as primary customer point of contact, ensuring that all partners and customers receive a professional handover to the Solution team and Technical Services team

• Excellent knowledge of the German Insurance market
• Existing relationships with key executives in major Insurance companies
• Hunter profile – a passionate driver to develop and retain profitable relationships
• Sound knowledge of software sales and customer service practices and principles
• Familiarity with artificial intelligence, natural language processing, and customer service is a plus

• Customer and sales-oriented behaviour
• Excellent listening, negotiation and presentation skills
• Ability to be present and communicate credibly and effectively at all organization levels, including C-level
• Ability to adapt ideas individually according to customer needs and desires on the spot
• Strong negotiating/closing skills
• Resilience
• Ability to work in a geographically dispersed and multicultural, international team
• Exceptional planning/organization and communication skills
• Fluent in English and German (written and spoken)
• Self-disciplined and self-motivated individual, able to work with a minimum of direct supervision