Over 60 industry experts attended the event and gained valuable insights into the transformation of the insurance industry through the use of modern technologies. The focus was particularly on optimizing contact centers and customer service. Representatives and clients from prominent companies such as Sympany, GVB, CSS, Baloise, and Davero presented best practice examples and shared their experiences. They demonstrated how the use of conversational AI technologies has had a lasting impact on their strategic direction.

In his closing remarks, Dr. Alexey Popov, CEO of Spitch, emphasized the importance of integrating artificial intelligence in the insurance industry to meet rising customer expectations. He highlighted that it is crucial to align technological innovations, optimized processes, and regulatory requirements with customer acceptance. Dr. Popov underscored AI’s potential to enhance personalization, forecasting capabilities, and transparency—particularly through deep integration into existing backend systems and data sources. Although the insurance industry is still behind other sectors, such as banking and telecommunications, in terms of AI application, he pointed out the benefits of improved risk assessment and diversity-oriented customer management.

Spitch is fully committed to supporting the insurance industry through strategic consulting, business consulting, and technical expertise. With a local presence in Zurich and the establishment of long-term partnerships, Spitch aims to achieve both short-term successes and sustainable process improvements. The focus is on building trust with stakeholders and customers to ensure that AI solutions meet the evolving business requirements, deliver tangible value, and contribute to the sustainable growth of the industry.

The event proved to be a valuable platform for staying informed about the latest developments in AI within the insurance industry and for collaborating on the future of customer service. The networking area, which was available after the presentations, was actively used and provided numerous opportunities for exchanging experiences and ideas. Interested readers and industry representatives can find further information and access the presentation materials.

For additional inquiries, please contact Carmen Keller at carmen.keller@spitch.ch or our insurance specialist Stephanie Kieninger at stephanie.kieninger@spitch.ch.