Spitch for Public Sector
Spitch Public Service Hub. Understand Every Citizen Contact. Route It Right. Relieve Your Staff.
The Spitch Public Service Hub understands what citizens need, routes them to the right place, and shows you why they contact you. Developed in Switzerland. Secure and compliant.
Swiss-Built
Developed in Switzerland.
Governance-Ready
Secure, ISO 27001 certified.
Quick to Deploy
Up and running in weeks.
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The Challenge.
Growing Demand on Every Channel.
More requests reach public administrations every year, while staff stays the same. The same patterns show up almost everywhere:
- Too many repetitive requests. Status checks, appointments, and standard questions block valuable resources.
- Too many wrong transfers. Citizens reach the wrong desk and have to try again.
- Limited opening hours. Phone lines are open only part of the day, so questions pile up.
The question is not whether citizens keep reaching out. It is how intelligently those contacts get handled.
The Solution. Meet the Spitch Public Service Hub.
One package for the busiest citizen contact channels: phone and text in one place. It understands the request, answers what it can, routes the rest, and turns every contact into data you can act on.
- Contact reason recognition. The citizen explains the request in natural language, by phone or in writing. Spitch understands it, including Swiss German and dialects.
- Automated answering with AI. Standard requests: opening hours, deadlines, application status, where to find a form – are answered directly from your own.
- Intelligent routing. The call goes to the right desk, the right person, or the right information, the first time.
- Reporting and insight. You see who contacts you, why, and where action is needed.
A Managed Service. Not Another IT Project.
Spitch configures the service, connects it to your telephony and approved information sources, supports the launch, monitors its performance and continuously improves routing and automated answers. You start with the busiest contact reasons and expand to more departments and services over time.
How It Works
The citizen calls the central number.
Spitch understands the request in natural language, dialects included.
The call is routed to the right place or answered directly.
Every call reason lands in the dashboard, ready to analyze.
Why Citizens Like It:
- Answers right away, no queue.
- Reachable around the clock.
- The right expert the first time when it matters.
- All customer voices are heard and insights used for constant service improvement.
Trust and Compliance.
- Swiss company. 12+ years in conversational AI.
- Hosted in Switzerland. Spitch runs the service on its private Swiss cloud. Your data stays in the country.
- Certified and protected. ISO 27001 certified and subject to Swiss and EU data protection.
- Open interfaces. Fits your existing telephony and complements your staff, it does not replace them.
FAQ
In Switzerland. Spitch runs the Hub as a managed service on its private Swiss cloud. Your data stays in the country, ISO 27001 certified and under Swiss and EU data protection.
