EVERY VOICE MATTERS. EVERY INSIGHT COUNTS.
Intelligent Customer
Service Automation Wherever the Conversation Happens
Resolution when customers need it most, from a trusted leader in conversational agentic AI. See how the Spitch platform reduces cost while improving the experience — for customers and the employees that serve them.
Customers already using spitch products
Explore Our Ready-to-Use Products
Develop once, deploy omni. With our modular LLM-based conversational agentic AI platform you can start with the products you need and scale up fast.
Virtual Assistant (VA)
Give customers a fast and efficient self-service for voice and text queries that’s available 24/7.
Speech Analytics (SA)
Automatically monitor 100% of conversations to get valuable insights for your business.
Voice Biometrics (VB)
Identify and authenticate callers in seconds with continuous verification and security.
Knowledge Agent (KA)
Unify and deliver info to your customers and staff wherever and whenever they need it.
Chat Platform (CP)
Deliver assistance in live chat and deploy intelligent chatbots in all channels.
Agent Assist (AA)
Put everything your agents need at their fingertips, with a unified agent desktop.
Agent Training (AT)
AI-powered training that sharpens agent skills, builds confidence, and improves customer interactions with realistic scenario simulations.
Quality Management (QM)
AI-driven monitoring and call scoring for full visibility, compliance assurance, and enhanced agent performance in every customer interaction.
Delight Your Customers with 24/7 Help
Answer Voice and Text Queries Instantly
Rely on fully automatic end-to-end processing of standard customer requests, in all channels, including voice, text chat on your website and mobile app, and messengers.
Improve Contact Center Efficiency
Let Spitch Virtual Assistant automate low-touch interactions so your agents can spend their time on what matters most.
Continuously Improve the Experience
Use the Speech Analytics Dashboard to track and improve service quality provided by virtual voice and text bot assistance.
Gauge Satisfaction Throughout
NLU-powered CSAT surveys and sentiment analysis help determine the quality of every interaction. Bots can seamlessly hand off to live agents when needed.
Put Your People a Step Ahead with All-In-One Enablement
Everything agents need to be productive, all on one screen.
Enhance Chat/Text Interactions
Offload routine interactions to live chat, while giving agents response templates and prompts for chats requiring human touch.
Understand Customer Intent
Automatically analyze interactions, route cases to the right person, and provide real-time smart prompts for faster resolution.
Have the Answer Ready
Knowledge Base uses large language models (LLMs) and retrieval-augmented generation (RAG) so agents and bots spend less time searching for answers.
Authenticate Callers and Prevent Fraud
Voice Biometrics widget ensures continuous customer verification for increased security and compliance.
Automate Contact Center Ops with Enterprise Scalability
Integrate with Backend Systems
Lay the groundwork for future scalability with AI-powered solutions, hybrid infrastructure, and omnichannel capabilities that work with your existing stack.
Go to Market Fast
Our low-code/no-code deployment capabilities include pre-built AI models, starter packages, and deployment scenarios that ensure the fastest possible implementation.
Do More with What You Have
Deploy a cost-effective solution that optimizes resource allocation, automates self-service and case routing, and empowers your staff to do more.
Let Our Experts Guide the Way
Chart the course toward a natural language-enabled enterprise with the help of industry- and locale-specific advisors.
Add Value You Can Measure from Day One
Bring down your service costs and improve speed of service, in the channels that matter most to your business.
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DSK Bank Improves Customer and Employee Satisfaction
Virtual Assistant Complements the Baloise Customer Service Offering
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