Spitch, a leading provider of conversational and agentic AI solutions, made a big splash at this year’s Contact Center Week (CCW) Berlin event with truly exceptional performance and impressive presence. The event was well-attended, and the quality of discussions was top-notch, with many customers coming in with clear requirements and a keen interest in Spitch’s offerings.

One of the highlights for Spitch was the opportunity to give two presentations on AI-powered Agent Onboarding & Training, both of which were well-received and led to fruitful follow-up discussions. The new Spitch product – Agent Coaching – was in the spotlight of attention among attendees, including contact center professionals and experts, leading to many meetings with interested customers. Additionally, Spitch’s solution was recognized as one of the four winners of this year’s AI panel at the concurrent CCW Congress.

Effective product live demos made a real difference, by allowing visitors to try out the products themselves, get a real feel for how it works and the benefits it offers. This practical experience of Spitch solutions proved much more convincing than a theoretical presentation or a static display.

One notable trend at this year’s CCW event was the increasing number of exhibitors offering AI-powered voice and chat bots, with an estimated 95% of all companies represented at the CCW event showcasing such solutions.

Looking ahead to future events, Spitch plans to stay proactive and innovative with new exciting updates and improvements  in the pipeline. Spitch is poised to continue solidifying its leadership positions in the AI-driven contact center digitalization market as well as in the area of Agentic AI and conversational AI solutions.

Contact us now to get further information on how Spitch platform and solutions can help your business and what’s the latest at Spitch. Try our Agent Coaching live demo here.