Spitch Frequently Asked Questions (FAQ)
General
Who is Spitch?
Spitch, founded in 2014 and headquartered in Switzerland, is a global provider of Collaborative Agentic AI Platform and solutions for contact centers in a variety of industries. We combine autonomous AI agents with a human-in-the-loop approach to enhance performance and decision-making while keeping people in control at all times.
What is Collaborative Agentic AI?
It’s our balanced approach unifying humans and AI to maximize automation of routine tasks, with human empathy, judgement, and control. We use the latest Agentic AI and LLM/GenAI capabilities with strong data security, legal, and ethical compliance, and a focus on customer experience, ensuring AI supports – not replaces – human agents.
What business outcomes does Spitch deliver?
Customers achieve measurable ROI, efficiency gains and cost savings, and – most importantly – improved customer and employee experiences across the entire journey, along with increased sales and improved compliance.
Platform and Technology
What makes the Spitch platform “open”?
Our platform integrates Spitch’s own AI with third-party LLMs/GenAI – including models from hyperscalers and customers’ internal AI teams – so you can use the best solution for each use case without lock-in. Once embedded in the platform, a new model or technology is ready for use across all Spitch products and solutions.
What AI capabilities can I access through Spitch?
From a single platform, you can deploy Virtual Assistants, Voice Biometrics, Speech Analytics, Quality Management, Chat Platform, Knowledge Agent, Agent Assist, Agent Training, and more – all omnichannel and end-to-end.
How does the platform keep humans in control?
We implement human-in-the-loop workflows, configurable guardrails, alerting systems, and dashboards, as well as handoffs to human agents, ensuring decisions and escalations are governed by your policies and teams.
Can business users build applications?
Yes. Visual tools and reusable best-practice components enable rapid development and iteration, accelerating time-to-value. For example, you can build a new agent training scenario in minutes, either by generating AI-simulated customer calls using natural language or by leveraging archived conversations with Speech Analytics.
Security, Compliance, and Privacy
How does Spitch handle security?
We are ISO 27001:2022 certified and adhere to strict data privacy, AI regulations, and ethical standards. Our architecture and processes are designed for enterprise-grade security.
Can Spitch meet our data residency and policy requirements?
Yes. We support private cloud, on-premises, and hybrid deployments to align with your security and data governance policies.
Deployment and Integration
What deployment options are available?
All options are available: Spitch private cloud, customer private cloud, and hybrid. Enterprise-grade managed services with comprehensive SLAs for complete setups – from simple installations to high-availability (HA) Kubernetes environments and complex integrations involving Spitch’s tech partners.
How easily can Spitch integrate with existing systems?
We offer seamless integration with your contact center stack and enterprise systems using existing adapters and connectors through public APIs or MCP, supported by solution architects and deployment engineers for smooth rollouts. Contact us to learn out more.
Use Cases and Industries
Which industries use Spitch?
Banks, insurers, public administrations, utilities, retailers, transportation, and others worldwide.
What contact center scenarios does Spitch address?
Customer self-services such as call steering and FAQ, knowledge-based or voice biometrics-based authentication, real-time agent assist, knowledge agent ensuring smooth information retrieval with RAG capabilities, quality management, AI-driven agent training, speech analytics, and more.
Value and ROI
How does Spitch impact ROI?
Banks, insurers, public administrations, utilities, retailers, transportation, and others worldwide.
Do you offer a phased approach to value?
Yes. We typically start with a narrow use case that delivers significant value at minimal cost, then expand from there. We also support soft launches, starter packages, and iterative expansion to deliver early wins and scale responsibly.
Services and Support
What services does Spitch provide beyond software?
We deliver implementation, integration, training, and ongoing, localized professional services, as well as strategic consulting on Agentic AI implementation in customer service. Our customer success and partner teams ensure sustained value. Please contact us to find out more.
Who supports my project?
A dedicated success team: Project and Account Managers, Solution Architects, Deployment Engineers, and AI Consultants who stay with you from day one.
Do you offer managed services?
Yes. We offer enterprise-grade managed services for chains and verticals with different service levels, or hybrid and self-managed options. Comprehensive Service Level Agreements (SLAs) can include detailed specifics on the parameters our customers need.
Professional Services and Strategic Consulting
How do your professional services ensure success?
We provide end-to-end responsibility – from grounded strategies to full production implementation – covering design, deployment, testing, fine-tuning, launch, and support.
Why choose Spitch for consulting and services?
Here are the key reasons to choose Spitch:
- Deep expertise in contact center digitalization and AI transformation
- End-to-end support and accountability
- Proven track record of delivering measurable ROI
- Global partner network for seamless delivery
- Comprehensive technical know-how and a complete, in-house technology stack
- Certified adherence to security standards, with a strong focus on privacy
How do you help define long-term AI strategy?
We co-create a vision and roadmap that addresses immediate transformation goals and the evolving (mid-term and long-term) technological horizon for both customer organizations and their employees. We also front-load the latest Collaborative Agentic AI solutions with essential guardrails to ensure AI agents remain under human control at all times.
Can you work with our internal AI team and preferred models?
Yes. Our open platform supports third-party LLMs/GenAI from hyperscalers and your internal models to meet specific use cases.
Do you offer compliance and risk guidance?
Yes. We provide guidance aligned with data privacy, AI regulations, including the EU AI Act and national rules, regulations, and ethical standards to minimize risk and ensure responsible AI adoption.
How do partners fit into the delivery process?
We consider partners our primary channel for implementation and project delivery. Our strategy is to ensure partners achieve full self-sufficiency, enabling you to independently lead projects from the Discovery phase through go-live and ongoing support.
Learn more on how we integrate partners into the delivery process.
What is included in Spitch’s strategic AI consulting?
AI readiness assessments, capability building, custom roadmap development, operational optimization strategies (process-level and beyond), and regulatory compliance guidance to keep you ahead in a fast-moving landscape. We help you choose a simple, high-impact use case that delivers significant value at minimal cost, then expand from there.
Getting Started
How do we begin a project with Spitch?
Contact us to see a live demo and discuss goals/use cases. We’ll propose an approach covering discovery, roadmap, and the right deployment model for your enterprise.
How is pricing determined?
Competitive pricing is tailored to your scope, deployment model, and service level. Contact us for a proposal aligned to your requirements.
How can I learn more or schedule a demo?
Reach out via the website contact form. Our team will set up a discovery call and demonstration tailored to your needs.
