Mission Enable AI driven digital transformation in Contact Centres

Vision Empower businesses around the world to deliver a superior customer and agent experience through our complete omnichannel conversational platform

Company Overview

Spitch is a global provider of B2B and B2C Conversational AI solutions, headquartered in Switzerland since 2014 with a presence in many countries across Europe and North America. Spitch helps enterprises to better understand and serve their customers through the use of Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.

Spitch both owns and is constantly developing its core technology. This is taken to market in the form of end-to-end products such as virtual assistants, voice biometrics, speech analytics, chat platform, knowledge base, and agent assistant suite. These conversational AI products can process customer interactions automatically, support contact center agents in delivering a higher quality service, and improve customer and employee experience.

Delivered from one central technology stack, Spitch provides a unique and truly omnichannel experience - voice and text chat is automatically synchronised in solutions providing both customer and employee support services in a flexible and seamless way.

Spitch has gained a reputation that is synonymous with the high quality and precision upon which Swiss products are both founded and globally recognised. A growing number of organisations, large and small, private and governmental alike have come to rely on such dependability in the Spitch solutions.

Spitch believes that speech interfaces have become of paramount importance. The market penetration, volume and number of adopters of Conversational AI is growing exponentially. This trend in the markets is something that no enterprise should ignore in their efforts to address customer needs. Spitch employees, advisors and investors as well as leading independent analysts all share this vision of the direction and inertia of the technology.

Spitch’s growing client portfolio boasts Tier 1 Swiss banks – organisations with impeccable reputation and the highest operating standards renowned for a tradition of quality service and security to their customers. At the heart of Spitch’s philosophy lies a commitment to provide its customers with quick wins in cost savings and customer experience improvement, delivering a strong ROI and helping clients realise their long-term strategy and vision.

Data protection is at the forefront of the Spitch ethos and all the necessary support is provided so that Spitch customers can house and run the software either in their own data centres, their private cloud, or completely in the Spitch cloud, as their needs dictate.

Another key differentiator for Spitch is very fast delivery thanks to its newest technologies and out-of-the-box products combined with an advanced toolkit for tuning and further development of applications, whether by Spitch, the customer or partner. The ever-growing partner network is something that Spitch is immensely proud of. Every effort is made to help its trusted partners and their customers benefit from its solutions right from the very first day with Spitch. In this way, dozens of brand names have come to trust Spitch and use its solutions to enforce their market positions.