Publications

Spitch: 10 Years of Revolutionizing Contact Centers with Conversational AI

Spitch, a Swiss-based international company, has been on a mission to improve the lives of contact center customers and also employees by eliminating routine tasks and freeing up their time for more creative work. Leveraging the power of conversational AI, Spitch has been able to capitalize on this vision and the extensive experience of its management team in the B2B software business and financial services industry.

10.12.2024

Spitch Team

What Happens When You Invite Customers to Participate in Solution-Building

How do customers actually feel? How do they live and work as contact center professionals—as the decision makers charged with not only evaluating platform vendors, but squaring their choices against the needs of their employees, business units, and organizational vision? It is my firm belief that no supplier can create lasting value for customers without answering these two questions, especially in a space as crowded and competitive as the contact center industry.

09.12.2024

Beyond the Hype: Building Contact Center Innovations that Matter

From day one, we believed that Spitch technology would be important for each and every customer contact center. Turning that vision into a product, one that we could adapt to the needs of each customer, has required constant innovation. After all, only 5% of new products hit the mark. Being one of them has meant working hand in hand with our customers to build conversational AI products that actually make a difference.

09.12.2024

Spitch Team

Ten Years of Insight: How the Contact Center has Changed in the Last Decade

If I could boil down the past decade in the contact center to one word, it would be mercurial. Prone to significant changes, many of them quick and unexpected. In fact, mercurial might be putting it lightly. Turbulent is more like it, frequently subject to the winds of hype and technological change.

09.12.2024

Spitch Team

Real Talk: Spitch’s Value in the Words of Our Customers

Customers have shaped Spitch since the beginning. You can have the strongest conversational AI platform in the world, but it’s the human conversations that happen at the application level that lead to the greatest success.

09.12.2024

Publications 1 - 5 of 245
First | Prev. | 1 2 3 4 5 | Next | Last