Delivered On Time: Spitch Collaborative Agentic AI

Articles

27 Oct 2025

Fast but never reckless—that was my rule during the toughest days of the COVID-19 pandemic. Within 48 hours, we delivered a high-precision virtual assistant that handled thousands of calls per day, covering 20 sharply defined priority topics. Outside of crisis mode, getting conversational AI right in contact centers serving heavily regulated industries—such as banking and insurance—requires careful planning and disciplined execution.

Since then, Spitch’s strategic consulting and professional services have been fine-tuned to deliver well-structured and smoothly sequenced implementations. Our approach is based on the following three pillars:

“From day one, our positive impression was confirmed. The project with Spitch was highly structured, efficiently managed, and banking processes and their strong hands-on approach, all milestones were achieved in record time.”

Jörg HofmannCustomer Management Expert, UmweltBank

We build partnerships on respect for our clients’ experience and their deep knowledge of end customers’ needs, embedding solutions to unlock process optimization and drive measurable improvements in customer and employee experience. Spitch explains what its new solutions can do and advises on where conversational AI best fits and why, all with a focus on AI that helps people grow by freeing them from routine tasks. Consulting in the agentic AI paradigm is crucial—not to chase hype, but to implement well-balanced, regulation-compliant solutions that determine what will drive the most value and where across CX and EX.

“Conversational AI is strategically embedded in our customer contact center. With the broad product range of Spitch, we can rely on technical support across a wide variety of process steps. Thanks to Spitch’s experience and flexibility, we have integrated all components directly and seamlessly into our existing environment. For us, Spitch is a reliable partner that combines innovation and practicality.”

Stephan WickCOO & CIO at Migros Bank

The Spitch Collaborative AI Platform is built on the principle of being cutting-edge without cutting corners. We provide guardrails that keep humans in control and align with legal and ethical standards (EU AI Act, GDPR, ISO/IEC 27001:2022, and more). We tailor them to each client’s internal regulations—a key requirement for Volksbanken, for example.

“Spitch guided the project with outstanding professionalism and reliability. Their structured approach and proactive mindset ensured a smooth process and even enabled us to go live ahead of schedule. This created trust and made the internal rollout significantly easier.”

Maik RothardtCertified Head of KSC/KDC (ADG) and Head of VolksbankDirekt, Volksbank Kraichgau eG

We believe collaborative agentic AI should amplify human strengths—empathy, judgment, and relationship-building—by removing repetitive work and shortening the path to knowledge. That means balancing full automation with human support. Key impact areas include:

Reducing busywork: after-call CRM updates, note-taking, case summarization, call routing, fully automated handling of FAQ and other standard queries, and more.
Speeding onboarding with AI-driven training: scenario coaching, dialog flows designed in seconds, and practice in a safe, production-like environment so new hires ramp up quickly and confidently.
Instant knowledge: retrieval with citations, next-best action, policy-aware answers, and continuous compliance via Spitch Knowledge Agent and Speech Analytics.
Quality Management leverage: automated dashboards, targeted coaching cues delivered by Speech Analytics, and more.

Success with Collaborative Agentic AI starts simple: prove value and customer acceptance, then scale.

“The project with Spitch was clearly structured from the beginning. All milestones were successfully met, allowing us to go live ahead of schedule—which led to strong internal acceptance. The collaboration was and remains marked by Spitch’s exceptional dedication and support.”

Alexander KleinHead of the Private Customer Center and Member of the Works Council at VR Bank Rhein-Neckar eG

With the right guardrails for controllable, frictionless automation, Spitch AI agents become true teammates. Discover how our Collaborative Agentic AI enables you to co-create with us. Contact us for a live demo, bringing your toughest problems and sharpest skeptics, and embark on an exciting journey toward the contact center of the future, where every interaction blends AI precision with human empathy at scale.