As the digital landscape evolves at an ever-increasing rate, voice biometrics solutions provided by Spitch remain a critical tool for secure identity verification. This technology, which leverages the unique biomorphological traits of one’s voice, offers a robust alternative to traditional authentication methods. Voice biometrics clearly has the potential to enhance user experience and accountability, and according to Gartner, it is gaining traction across various industries.

Key Takeaways from Gartner Analysis:

• Third-party biometrics offers enhanced security and user experience compared to device-native options.
• Voice biometrics supports a wide range of use cases, from call center customer identity verification to workforce authentication and high-assurance remote account recovery.
• Organizations can achieve greater control and consistency using voice biometrics in authentication processes in key channels.

Flexibility That Fits Any Organization

In an era where digital security is paramount, voice biometrics provides a sophisticated solution for identity verification that is incredibly easy to use. Unlike device-native biometrics, this technology is offered as proprietary software, allowing for flexible deployment options (on-premise, in-cloud, or hybrid). This flexibility ensures that biometric reference data can be stored and processed in a manner that best suits an organization’s needs. In Spitch’s case, the technology is language-independent, allowing deployment in any market without the need for extensive language localization, which is particularly valuable for multinational operations.

Delivering Measurable Results

The primary challenge in authentication is balancing security with user convenience. Traditional methods like passwords and tokens often fall short, either due to security vulnerabilities or user friction. Spitch’s passive voice biometrics, which works in the background verifying customer’s identity in just a few seconds and keeping it verified throughout the conversation, addresses these issues by offering a consistent experience across channels.

Security and efficiency improvements from deployments include:

• Up to 90% reduction in fraud-related losses through stronger verification and fraud prevention (including Spitch’s anti-spoofing module).
• 50% lower authentication costs by removing manual processes and streamlining verification (including multi-factor authentication scenarios).
• 80% reduction in verification time, as authentication is completed within seconds of free speech.

The following business outcomes are enabled by these efficiency gains:

• 10% increase in products sold by agents after authentication, as more time is available for sales conversations.
• 15% reduction in overall handling time by removing time-consuming verification steps.
• 12% improvement in customer satisfaction by eliminating one of the most common causes of customer frustration during calls.

This combination of measurable impact and seamless user experience has made Spitch the leading supplier of voice biometrics in Switzerland, with a 90% market share and a proven track record of secure and fully compliant deployments for banks

Looking Ahead

As third-party biometrics continues to mature, its adoption is expected to grow, driven by the increasing demand for secure and user-friendly authentication solutions. Organizations that embrace this technology can expect to see improvements in both security and user satisfaction. However, according to the Gartner report mentioned above, they must remain vigilant against potential obstacles, such as privacy concerns and presentation attacks, by choosing reliable vendors and implementing comprehensive security strategies. With these concerns in mind, Spitch continuously improves its anti-spoofing module, allowing recognition of synthesized  and/or morphed voice, among others.

Visit our website now to find out more or write to info@spitch.ai to see how voice biometrics can help make your authentications safer while improving CX.