From early vision to proven deployments – Spitch delivers what the market demands.

Voice biometrics is making a comeback. Gartner confirms it—Spitch has been ready since 2014 with a voice-first strategy, embedding voice biometrics as a core component of our omnichannel conversational AI platform. From early vision to enterprise-scale rollouts, Spitch delivers what the market demands: frictionless authentication, regulatory compliance, fraud reduction, and deployment flexibility.

Forrester (2021) — Leading the Shift to Passive Authentication

In April 2021, Spitch was among the vendors interviewed for Forrester’s “Best Practices and Trends: Voice Biometrics.” Forrester engaged our leadership and product teams on continuous authentication, on-premises and hybrid models for regulated industries, and real-world adoption in banking, finance, healthcare, and government.

While many vendors still relied on active passphrases, Spitch was already running passive, continuous authentication:

• Identity verified in the background throughout the conversation.
• Continuous improvement of voiceprint with data captured in calls.
• Fraud eliminated (e.g., achieved a seven-year fraud-free record at a major Swiss bank).

This was more than a VB feature—it was an early example of AI-driven voice biometrics at work, silently securing conversations while enabling a seamless user journey. It matched Forrester’s trajectory: frictionless authentication, continuous protection, and a seamless customer experience.

GRC Viewpoint (2023) — Named Spitch a Top Biometric Solution Provider

In 2023, GRC Viewpoint recognized Spitch for enterprise-grade, production-ready deployments in highly regulated sectors.

They highlighted Spitch’s strengths:

• Proven banking-grade rollouts (e.g., Migros Bank).
• Flexible architecture: on‑prem, cloud, or hybrid.
• Compliance with PCI DSS, GDPR, and related frameworks.
• Advanced liveness and anti‑spoofing.

Spitch Voice Biometrics is a core security layer across our conversational AI ecosystem, powering everything from call authentication to fraud monitoring. This recognition signals that Spitch is not only innovative but also operationally trusted where security and compliance are non-negotiable.

Gartner (2025) — Built for the Future of Digital Identity

Gartner placed Spitch in its Hype Cycle for Digital Identity (2025), emphasizing priorities in third‑party biometrics:

• Architectural choice: centralized vs. decentralized template storage.
• Strong liveness detection and anti‑spoofing.
• Transparent third‑party data handling, storage, and encryption.
• Omnichannel portability of biometric identity.

Spitch is built to support:

• Multiple deployment models to meet residency and compliance needs.
• Passive, continuous authentication across voice channels.
• Clear documentation for security, privacy, and TPRM reviews.
• Cross‑channel authentication for a consistent customer identity experience.

Spitch has evolved the Identity AI Agent, bringing authentication, compliance, and fraud prevention into every channel and customer journey.

Future-Proof Security

From Forrester’s early recognition in 2021, through GRC’s validation in 2023, to Gartner’s 2025 priorities, Spitch consistently leads in in defining the future of voice biometrics.

For banking, healthcare, government, and other security‑critical sectors, Spitch provides:

• Frictionless authentication.
• Proven regulatory compliance.
• Deployment flexibility aligned with your IT and data strategy.
• A core solution in our omnichannel conversational AI platform.
• Enterprise-scale fraud prevention.