Experienced technology executive with over 15 years of experience driving technology advancement, AI adoption, and digitalization in the contact center. Josef has a PhD in information science from the University of Tokyo where his research focused on applied spoken language technologies. He is a co-founder at Spitch where he currently serves as the company's Chief Innovation Officer and is responsible for driving new cross-functional technology initiatives. His current focus is on the collaborative role of AI in the future of the contact center.

Experienced Business Analyst with a background in Business Administration and Management and a strong passion for technology and innovation. She holds an MSc in Business and Entrepreneurship and has spent around ten years working in digital transformation, customer experience, and conversational AI, with a particular focus on improving customer interactions and service experiences. With an international background, she brings curiosity, adaptability, and a practical approach to solving complex challenges and connecting business needs with technology.