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Business Development Manager Italy

Italy based in Milan area (hybrid mode)

The position will oversee business development activities and will report directly to the Head of Sales & Consultancy.


  • Lead generation in the market segments defined in the Italian strategy.
  • Business Development activities, including but not limited to:
    — Market analysis (product interest, market players, customer’s needs etc.)
    — Analysis of current projects/clients for additional proposition (upsell)
  • Establishing highly strategic, thoughtful, and deliberate business plans
  • Participating with the Executive team in developing Go to Market plans, ensuring the efficient execution of those plans
  • Ensure the detection of the current situation and development opportunities of the market, through the collection of quantitative-qualitative data to be shared with your manager.
  • Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the market
  • Take new lead from qualification to execution.
  • Forecasting pipeline revenues and recording in company’s CRM tool.
  • Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts.
  • Delivering consistently against all targets
  • Collaborate with other departments such as Presales, Project management, R&D, Finance, Legal, e.g.
  • Ensuring the definition, negotiation, and annual conclusion of commercial contracts with clients and partners


  • Excellent knowledge of the contact center market.
  • Deep knowledge and strong connections in one or more industry verticals from the list: Banking and insurance, utilities, public administrations, BPO
  • Knowledge of Conversational AI technology technologies and applications is a great value addition.
  • Existing relationships with key executives in major CC platform/solution and corresponding gold/platinum reselling partners and/or in major customers in the defined target.
  • Hunter profile – a passionate driver to business development and sales.
  • Sound knowledge of business development/sales and customer service practices and principles.
  • Strong focus on results, problem-solving skills and proactivity.
  • Proactive, business-focused, data-driven and ROI-minded maximize revenue and ensure competitive position in the market.
  • Exceptional planning/organization skills.
  • Capability of translating strategy into specific business actions.
  • Contact center, Information technology and consultancy background is a must.
  • Confident verbal/ presentation/written communication skills.
  • Strong relationship development/negotiating/closing skills.
  • Resilience.
  • The ability to work both independently as well as part of a team.
  • Professional work ethic, proven problem-solving skills, excellent interpersonal skills.


  • Number of Years of Work Experience in the contact center:10+
  • Proven sales track record with a strong knowledge of the industry
  • Availability for travel within Italy
  • Italian native speaker
  • Fluency in written and oral English


  • University degree