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IT Project Manager (Conversational AI)

Zürich Area – Switzerland – Home Office

Leading customer implementation projects


  • Number of Years of Work Experience: 5+
  • Well-developed technical skills with the ability to learn fast


  • Leading customer implementation projects 
  • Orchestrating internal engineering and technical delivery resources
  • Understand the correlations within product portfolio and staff skillsets
  • Supporting customer on the technical level and engage their staff
  • Managing customer expectations
  • Defining and creating project plans and milestones
  • Understanding end solutions and demonstrating them to customers
  • Recognizing cross and upsell potential during the project phase
  • Providing customers with training and workshops
  • Providing feedback to the Product Management and R&D organizations on the technical requirements in the market

Preferred experience:

  • A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
  • Leading IT projects with several stakeholders internally as well as externally
  • Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
  • Familiarity with artificial intelligence, natural language processing is a plus
  • Technical management and customer-facing experience with a business-driven mindset


  • Ability to work on system integration requirements
  • Interest in Conversational AI applications
  • Eager and able to work in a multicultural environment
  • Very good communicator
  • Fluent in English and German (written and spoken)
  • French language skills is a big plus
  • A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision