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Product and Application Presales Engineer (Customer Service Experience)

Zürich Area – Switzerland – Home Office

Working with clients and partners as contact reference for Spitch products and solutions for user experience.


  • Number of Years of Work Experience: 5+
  • Well-developed technical skills with the ability to learn fast


  • Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases
  • Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications
  • Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements
  • Eroduct demo support and presentation to customers / partners
  • Providing technical and user support locally
  • Assisting with Request for Proposal (RFP), Request for Quote, tender responses
  • Presentation assistance - research customers, track down and document existing systems, organizing information, etc.
  • Providing customers and partners with technical training and workshops
  • Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas

Preferred experience:

  • Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
  • Familiarity with artificial intelligence, natural language processing is a plus
  • Technical management & customer facing experience with a business driven mindset


  • A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
  • Ability to work on system integration requirements
  • Interest in Conversational AI applications
  • Eager and able to work in a multicultural environment
  • Very good communicator
  • Fluent in English and German (written and spoken)
  • French language skills are desired
  • A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision