Speech Technology Trends — Best Practices and Vision 2020

22^nd September 2016, the Dolder Grand, Zurich, Switzerland

The event will focus on analysis and discussion of current trends and best practices at the intersection of spoken language technology and speech analytics, and what we think it means for all of us in the near future.

The workshop will be held in English and Swiss German (with real-time translation into English).

Agenda

Time	Subject	Speaker
09:00	Check-in and welcome coffee
09:30	Opening & Introduction	Juerg Schleier Country Manager DACH Spitch AG
09:45	Simplicity — food for thought for the future	Dr. Michael Hartschen Brain Connection
10:10	The way to get ready for future — Best practices on worldwide implementation projects. NPS improvement, compliance and quality assurance, voice driven data input	Alexey Popov CEO Spitch AG
10:35	Up-to-date science achievements — where we are now and where we are going	Prof. Dr. Volker Dellwo Zurich University
11:00	Q & A
11:15	Coffee-break, networking
11:30	Digitizing Customer Care — balance automation & human connection	Thomas Hilgendorff Partner at 4executives AG
11:50	Voice projects — how to get the ball rolling!	Walter Strametz CTO, ti&m AG
12:10	Digital challenges to banking and the potential for open banking architecture	Crealogix AG
12:30	Live demo of Spitch solutions
12:50	Q & A and Closing	Juerg Schleier Spitch AG
13:00	Lunch, networking

The event is free. In order to help ensure a focused and productive seminar for all those attending, we have decided to limit the maximum number of participants. If you would like to take part in the seminar or get more information, please fill out the registration form below.

Kurhausstrasse 65
8032 Zurich
Switzerland
www.thedoldergrand.com

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