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Speech Technology Trends — Best Practices and Vision 2020

22nd September 2016, the Dolder Grand, Zurich, Switzerland

The event will focus on analysis and discussion of current trends and best practices at the intersection of spoken language technology and speech analytics, and what we think it means for all of us in the near future.

The workshop will be held in English and Swiss German (with real-time translation into English).


Time Subject Speaker
09:00 Check-in and welcome coffee
09:30 Opening & Introduction Juerg Schleier
Country Manager DACH
Spitch AG
09:45 Simplicity — food for thought for the future Dr. Michael Hartschen
Brain Connection
10:10 The way to get ready for future — Best practices on worldwide implementation projects. NPS improvement, compliance and quality assurance, voice driven data input Alexey Popov
Spitch AG
10:35 Up-to-date science achievements — where we are now and where we are going Prof. Dr. Volker Dellwo
Zurich University
11:00 Q & A
11:15 Coffee-break, networking
11:30 Digitizing Customer Care — balance automation & human connection Thomas Hilgendorff
Partner at 4executives AG
11:50 Voice projects — how to get the ball rolling! Walter Strametz
CTO, ti&m AG
12:10 Digital challenges to banking and the potential for open banking architecture Crealogix AG
12:30 Live demo of Spitch solutions
12:50 Q & A and Closing Juerg Schleier
Spitch AG
13:00 Lunch, networking

The event is free. In order to help ensure a focused and productive seminar for all those attending, we have decided to limit the maximum number of participants. If you would like to take part in the seminar or get more information, please fill out the registration form below.

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Kurhausstrasse 65
8032 Zurich