On October 17th, 2019, Spitch was a Gold Sponsor of CX2020 in Milan.
During the event, Spitch brought an exceptional testimonial: Gregorio Uglioni, Head of Transformation Operation Services of Swisscard AECS GmbH. Introduced by Piergiorgio Vittori, Spitch Global Development Director and Country Manager Italy, UK&I, Gregorio told about Swisscard and Spitch joint experience in the implementation of a Natural Language voice solution, in which customers, once they have expressed the reason of their contact, are automatically routed to the most appropriate operator for the given reason. Thanks to this solution, Swisscard received the "Golden Headset Award 2018", Innovation category.
Would you like more information? Please contact Rosa Maria Molteni, Spitch Italy Marketing and Communication Manager, via email.