Adnovum and Spitch jointly held a 45-minute live webinar on the omnichannel voice and text bot solution on January 27, 2022. The online event was exceptionally well attended with over 60 executives from the insurance industry. The webinar statistics evidence keen interest on the part of 90% of participants towards the omnichannel bot solution. This reflects the increasing demand for Conversational AI among the industry experts. Attendees gained insights on how to use automated speech solutions in accordance with best practices in order to improve customer service, increase contact centre efficiency, and optimize marketing and sales activities. They were also given practical recommendations that can be easily and quickly implemented.