Spitch at CCW 2026 in Berlin: Collaborative Agentic AI takes center stage
We’re excited to return to CCW 2026 in Berlin, the leading international event for innovative customer dialog. As a pioneer in conversational and agentic AI, Spitch will showcase how the next generation of AI is reshaping service operations, elevating customer experiences, and empowering contact center teams.
Collaborative Agentic AI heralds the shift from classic automation to an agentic operating model with a human in the loop. AI no longer merely supports; it takes on independent tasks and collaborates with employees in real time. This results in smoother processes, higher quality, and noticeably more efficient service. The technology is driving a paradigm shift that is transforming contact centers for the long term.
Don’t miss our presentation.
Topic: Classic automation is a thing of the past: Collaborative Agentic AI as the driving force behind the paradigm shift in customer service
Date and time: 24 February 2026, 15:00 – 15:30
Location: Exhibition Forum Hall 3
What you’ll experience at our booth
- Collaborative Agentic AI in action: AI-driven simulations for onboarding and coaching – personalized training that accelerates readiness, closes skill gaps, and builds agent confidence.
- Spitch’s Collaborative Agentic AI Platform and solutions for the contact center of the future.
Visit Spitch at CCW
Location: Exhibition Forum Hall 3, Booth B6
Event location:
Sonnenallee 225, 12057 Berlin-Neukölln, Germany
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