Conversational AI is at the forefront of technological innovation, offering new ways to communicate and interact with users. But how can the interaction be designed in a way that not only works but also excites users?

We cordially invite you to the next episode of our webinar series on Wednesday, July 3rd at 10 AM. Our experts from Swisscom and Spitch will explore the crucial role of User Experience (UX) in introducing Conversational AI into contact centers.

We will discuss the prevailing challenges faced by users and businesses and how thoughtful Conversational AI design can create an optimal customer experience. Participants will gain practical insights and learn more about Spitch’s market advantage, particularly its powerful Speech Analytics Tool.

Agenda (10:00 – 11:00)

Roundtable moderated by Dr. Kai Duttle, Swisscom:

• Fundamentals of Conversational AI Design and its Applications
• The Crucial Role of UX Design
• Technical and Design Solutions for Overcoming Common Challenges
• Improved User Experience Through Speech Analytics
• Successful UX Design to Increase User Engagement and Customer Satisfaction
• Q&A