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OmniChannel Conversational Platform
A seamlessly integrated set of tools based on microservice architecture, offering exceptional deployment flexibility and multi-team collaboration.

Virtual Assistant (VA)
Give customers a fast and efficient option for voice and text queries that’s available 24/7.

Speech Analytics (SA)
Automatically monitor 100% of conversations to get valuable insights for your business.

Voice Biometrics (VB)
Identify and authenticate callers in seconds with continuous verification and security.

Knowledge Agent (KA)
Unify and deliver info to your customers and staff wherever and whenever they need it.

Chat Platform (CP)
Deliver assistance in live chat and deploy intelligent chatbots in all channels.

Agent Assist (AA)
Put everything your agents need at their fingertips, with a unified agent desktop.

Agent Training (AT)
AI-powered training that sharpens agent skills, builds confidence, and improves customer interactions with realistic scenario simulations.

Quality Management (QM)
AI-driven monitoring and call scoring for full visibility, compliance assurance, and enhanced agent performance in every customer interaction.
Integrations
Contact Centre Solutions

CRM and Ticketing

Hyperscallers

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Solutions
Solutions

Banking
Learn how Spitch technology helps leading banking institutions transform their customer service experience.

Insurance
Learn how Spitch technology helps insurance companies deliver exceptional omnichannel service experiences.

Healthcare
See how the Spitch omnichannel conversational platform helps the healthcare industry deliver high-quality customer experiences.

Public Sector
Explore how government and public sector companies use Spitch omnichannel conversational AI.

Utilities
Discover the transformative power of efficient and reliable service, available 24/7 thanks to next-gen conversational AI.

Retail
Learn how Spitch helps retail companies deliver exceptional customer service experiences.
Integrations
Contact Centre Solutions

CRM and Ticketing

Hyperscallers

Others
Consulting and Customer Care

Consulting and Customer Care

Professional Services
Spitch solutions for industries and managed services significantly shorten the implementation cycle, enabling complete replication across business blocks and functions.

Strategic Consulting
Spitch solutions for industries and managed services significantly shorten the implementation cycle, enabling complete replication across business blocks and functions.
Resources

Resources

Spitch Blog
Stay Up-to-Date with the Latest Trends in Speech Recognition and Conversational AI

News
Read the Latest News from Spitch

Publications
Read Our Latest Articles and Interviews

Spitch Events
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Demos
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Videos
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swsscom

July 03 2024

Webinars

Swisscom – Spitch Webinar: Optimized Customer Interactions Through UX Design and Intelligent Data Analysis

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Recent Spitch Events

swsscom

July 03 2024

Webinars

Swisscom – Spitch Webinar: Optimized Customer Interactions Through UX Design and Intelligent Data Analysis

webinar

October 01 2024

Webinars

AI Meets Human in Modern Customer Service: The Symbiosis of Conversational AI & the Digital Hold Queue

Halle 3 Stand B6 Event

February 25 2025

Events

Spitch at CCW Berlin 2025: Leading the Conversation with Next-Gen AI Solutions

event-feature

January 29 2025

Events

Follow-up: AI in the Insurance Industry – What’s Next After the Hype?

swsscom

July 03 2024

Webinars

Swisscom – Spitch Webinar: Optimized Customer Interactions Through UX Design and Intelligent Data Analysis

webinar

October 01 2024

Webinars

AI Meets Human in Modern Customer Service: The Symbiosis of Conversational AI & the Digital Hold Queue

Halle 3 Stand B6 Event

February 25 2025

Events

Spitch at CCW Berlin 2025: Leading the Conversation with Next-Gen AI Solutions

event-feature

January 29 2025

Events

Follow-up: AI in the Insurance Industry – What’s Next After the Hype?

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