Offene Stellen

• working with partners and customers as contact reference for all technical aspects of Spitch products and solutions
• providing partners and customers with demo, technical training and support
• elaborating technical and feature requirements of the target use-case with customer/partner for speech-enabled applications
• working with the Sales Managers and the Professional Services team to develop work estimates and High-Level Solution description for tailored speech applications and technology integration based on preliminary requirements
• providing technical content to sales proposals
• providing feedback to the Product Management and R&D organizations on the technical requirements in the market and application ideas
• assist with Request for Proposal (RFP), Request for Quote, tender responses

• Number of Years of Work Experience: 5+
• Multi-skill capabilities and ability to collaborate in multi-disciplinary tasks:
  — Project and delivery management
  — Customer relationship abilities
  — Technical skills in terms of basic Linux platform management
• Contact Center platforms - basic knowledge:
  — Main components (SBC, ACD, PBX, IVR, etc.)
  — Main protocols (SIP, CTI, etc.)
• Technical management & customer facing experience and skills
• A very good communicator
• A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
• Native in the English language
• Availability for travel
• Technical background (e.g. Electrical Engineering, Computer Science or similar)

• Technical skills in terms of scripting (Bash) and programming in Python or other programming languages (Javascript, C/C++, etc.)
• Computational Linguistic skills:
  — Ability to manage / filter / expand audio & text corpora
  — AI/NLU training and testing experience
  — Shell/Scripting competences
  — Speech To Text and Text To Speech basic skills
• Cloud deployment – basic knowledge:
  — Containers (dockers, Kubernetes, etc.)
  — Cloud capabilities (focused mostly on AWS features, and Azure as nice to have)
• Security strategies and mechanisms
• other language would be a plus (Spanish being the preferred one)

• Listening to recordings in required language and making transcriptions.
• Meeting the deadlines.
• Working from home and reporting remotely to annotation manager

• Candidates must be native speakers of the required language
• Comfortable to work independently and collaborate remotely.
• Computer literacy and time management skills.
• Must have good listening and spelling skills.

• Participating in customer's meetings from the start of a project
• Leading oral and written communication with a customer on behalf of Spitch
• Collecting and negotiating project requirements with a customer
• Defining project requirements: objectives, scope, schedule milestones
• Refining a detailed scope of work for all project deliverables
• Planning the project with a customer
• Preparing project documentation in collaboration with the engineering team at Spitch
• Internally monitoring and communicating progress against plan on a regular basis
• Managing changes and risks associated with the project
• Controlling and being responsible for the acceptance of all formal project deliverables
• Proactively resolving issues to minimize crisis and escalations
• Accountability for overall project success
• Defending the company interests in front of a customer
• Providing constructive suggestions on internal process improvements

• Technical and business experience with voice and text bot applications, speech technologies, speech and/or text analytics, IP telephony
• Basic knowledge of the following industries: telecommunication, banking, insurance

• 3+ years of Project Management experience in a Professional Services
• Competency in project planning and managing risks
• Excellent communications skills
• Ability to build a project team
• Adapting to new processes and tools
• Self motivated learner
• German C2 level

• Identify target audiences and develop marketing plans with specific objectives across different channels
• Lead the execution of marketing programs from start to finish, leveraging internal support and collaboration with the global marketing team
• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies
• Define marketing strategies for successful lead generation campaigns
• Act as primary contact for local media, analysts,and PR agency
• Attend events, as needed
• Support the global marketing team in company’s Web page future design

• Master’s degree a plus
• Proficiency with online marketing and social media strategy
• Proven experience designing interactive applications and networking platforms
• Willingness and ability to travel
• Established press and media contacts

• Bachelor’s degree in marketing, business, or related field
• Excellent written and verbal communication skills
• Proven experience developing marketing plans and campaigns
• Metrics-driven marketing mind with eye for creativity
• Experience with marketing automation and CRM tools

• Driving sales revenue by building/closing a strong pipeline for direct and partner channels
• Establishing highly strategic, thoughtful, and deliberate business plans
• Participating with the Executive team in developing Go to Market plans for each of the channel partners, ensuring the efficient execution of those plans
• Developing proposals and negotiating channel/pricing/contractual agreements
• Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the market
• Forecasting sales pipeline revenues and recording in CRM tool
• Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts
• Delivering consistently against all targets
• Serving as primary customer point of contact, ensuring that all partners and customers receive a professional handover to the Solution team and Technical Services team

• Excellent knowledge of speech technology technologies and applications
• Existing relationships with key executives in major CC platform and corresponding gold/platinum reselling partners
• Hunter profile – a passionate driver to sell, develop and retain profitable relationships
• Sound knowledge of sales and customer service practices and principles
• Exceptional planning/organization skills
• Technical background is a plus
• Confident verbal/ presentation/written communication skills
• Strong negotiating/closing skills
• Resilience
• The ability to work both independently as well as part of a team
• Professional work ethic, proven problem-solving skills, excellent interpersonal skills

Education: University or similar education, ideally with technical background

• Number of Years of Work Experience: 5+
• Native in the English language
• Availability for travel

Spitch seeks candidates with strong credentials, who prioritize customers and value dynamic work cultures, teamwork, effective interpersonal skills and respect technical leadership to build world class technology and customer relationships.

Please provide your resume along with your cover letter outlining the following key criteria:

• Sales goals and achievements during the last three years
• KPI’s
• Primary personal customers during last three years
• Personal network of contacts in the speech technology industry