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Collaborative agentic AI systems have already started to deliver measurable impact, as evidenced by Spitch customers’ testimonies. The shift is clearly from “talking” AI – and what Gartner calls “agent...

The Generative AI market is caught between two extremes: endless hype and reality. On one hand, there is clearly incredible potential. On the other, a report from MIT’s NANDA lab...

Artificial intelligence is racing into customer service, but a wholesale replacement of human agents remains uncertain, according to a BBC report. While vendors promote a “side by side” future for...