Demo appeared on Spitch company site offering video clips on capabilities of solutions by Spitch AG company, the technologies used, and advantages that these technologies deliver over traditional methods of call processing." />
New section Demo appeared on Spitch company site offering video clips on capabilities of solutions by Spitch AG company, the technologies used, and advantages that these technologies deliver over traditional methods of call processing.
Among others, there is a video demonstrating capabilities of semantic interpretation approach, which is used to gauge a user’s call subject correctly. It fundamentally enhances the accuracy of the call subject definition compared to the recognition technology based only on keywords. The results of a large-scale testing of the call steering IVR based on this technology performed by one of the leading telecom companies among its users confirm its effectiveness:
Presently, solutions by Spitch can understand English, German, Swiss German, and Russian. They will start working also with the French and Italian languages shortly. Italy and Brazil are currently in the focus of Spitch market entry efforts.
Watch the video: