Spitch AG and Qualtrak Solutions Ltd have entered into a strategic partnership that will involve using Spitch’s high quality speech analytics solution together with Qualtrak’s online coaching solution called «Coach». The integrated suite will create a unique solution that will enable supervisors to produce personalized online agent-coaching that is delivered to their agents to undertake during convenient times.
This highly innovative solution uses speech analytics to help create an efficient, cost saving, user friendly coaching experience that can increase the quality of a contact centre and improve agent’s skills set and capabilities in 5 simple steps:
The benefits to the client include:
The first release of the Spitch/Qualtrak solution is going to be a true cloud based software. As part of the launch, we are offering the first few companies the opportunity to try the solution for an initial period (e. g. 3 months), with minimal disruption, implementation lead time and at a low charge. This trial will include full support on setting-up and managing the trial period to ensure the client gets the maximum value. For more information on the combined solution watch the short video
In case of interest please send your request to firstname.lastname@example.org in a free form to discuss the trial proposition further or contact us via phone/contact form on our website.