Spitch AG will sponsor FORUM BANCA 2016 by taking part in the conference and exhibition on the 28th of September 2016 in Milan (Italy). During the IT event, Spitch AG will present state-of-the-art technologies in the field of speech analytics to the Italian bankers and international professional community.

Paolo Munari, Spitch AG Regional Director Italy, will answer the questions: «What is the place and role of speech recognition technologies in transforming customer experience?» and «What concrete needs are best addressed by voice biometrics and speech analytics as far as banking customer experience management is concerned?». He will elaborate on these questions during the section «The Impacts of Digital Transformation on Customer Experience.»

FORUM BANCA 2016 accumulates innovative content focusing on the banking sector and provides unique networking opportunities. This allows the industry professionals to be better prepared for new technological challenges and learn about the latest digital developments in the banking sector. More than 600 professionals have already confirmed their participation in FORUM BANCA 2016.

Spitch AG is presently focusing on the Italian market for speech technologies and sees much potential there due to cost-saving needs and the high level of market preparedness with respect to improvements in the customer experiences.

Spitch AG invites banking sector specialists, who are interested in using speech technologies to visit Spitch AG’s booth R at the exposition of FORUM BANCA 2016.