Spitch AG in cooperation with UBM (TOP 50 Companies for Customer Service) presented its voice technologies on Contact Centre Expo London 2016. During the event, experts from Spitch AG made a presentation to a professional audience on how to leverage the advantages of speech analytics for Customer Experience Management and Contact Centre use cases. At the stand, the company's specialists, together with the forum participants discussed their needs and required services.
Contact Centre Expo 2016 in London attracted a larger audience compared to the same event a year ago. Spitch AG saw a market that is fully ready for speech technologies and was able to develop many new contacts, often with clearly defined use cases and requirements. Related to use cases for contact centres, Spitch AG offers NPS measurement and customer satisfaction analysis, voice-driven call steering via IVR, real-time analytics and agent coaching support, post call surveys, and contact centre quality assurance, as well as automated information capturing for analytics. Spitch is a Swiss‐based provider of solutions in Automatic Speech Recognition (ASR), Voice User Interfaces (VUI), and natural language voice data analytics. Our technologies are focused on facilitating knowledge work automation — one of the most promising IT trends of the next decade.