Spitch AG in partnership with the British Bankers’ Association (the BBA) held a webinar discussing “Customer Experience: How can banks do better?”. It is the continuation of a series of events following the resounding success of earlier Spitch and BBA events. Voice technologies have a growing influence on all aspects of the banking industry around the world. The webinar gathered together experts from the UK and Switzerland with an international audience of bankers to share ideas about voice technology user experiences. Today, banks seek to minimize operational costs while offering a higher service level. Voice technologies provide assistance to achieve these objectives.
During this webinar industry experts discussed:
Also the organizers conducted a poll aimed at determining the banking community’s interests. In reply to the question: «Which of the following triggered your interest to attend the webinar today?» the maximum number of votes went to «Customer Experience Improvement» (35.8% of the participants).
In reply to the question: «Which of the following would be most important to you when considering a Speech Analytics Solutions?» more than half of the participants voted for System Output Accuracy (56.7%).
The webinar demonstrated a strong interest within the banking community in voice technologies, speech analytics, and voice biometrics. It was important to everyone to get an answer to the question “How can banks do better?”. In turn, the speakers showed how banks can do better using Spitch AG products, and what to expect from voice technologies in the future.