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Spitch Team
12 Dec 2025
AI’s customer-service push accelerates, but humans still crucial, report suggests
Artificial intelligence is racing into customer service, but a wholesale replacement of human agents remains uncertain, according to a BBC report. While vendors promote a “side by side” future for people and machines, some industry signals point to deeper disruption...
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12 Dec 2025
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25 Nov 2025
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Spitch Team
12 Dec 2025
AI’s customer-service push accelerates, but humans still crucial, report suggests
Artificial intelligence is racing into customer service, but a wholesale replacement of human agents remains uncertain, according to a BBC report. While vendors promote a “side by side” future for...
Spitch Team
10 Dec 2025
Spitch Team
27 Nov 2025
Collaborative AI: Building Trustworthy AI Agents for the Contact Center
OpenAI and Apollo Research recently published a fascinating new paper on a fairly new alignment issue in frontier AI: “scheming.” This refers to the risk that an AI application learns...
Spitch Team
25 Nov 2025
AI’s customer-service push accelerates, but humans still crucial, report suggests
Artificial intelligence is racing into customer service, but a wholesale replacement of human agents remains uncertain, according to a BBC report. While vendors promote a “side by side” future for...
Spitch Team
21 Nov 2025
Collaborative AI: Building Trustworthy AI Agents for the Contact Center
OpenAI and Apollo Research recently published a fascinating new paper on a fairly new alignment issue in frontier AI: “scheming.” This refers to the risk that an AI application learns to hide...
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Spitch Team
18 Nov 2025
