Spitch AG, the first provider of enterprise-class Natural language Processing (NLP) solutions for the Swiss languages including Swiss German and its many dialects, hosted an event entitled “Speech technologies for Insurance: exceptional customer service from the first call” at The Widder Hotel in Zurich. The event was held with professional support of Swisscom, Adcubum and ti&m and brought together more than 50 experts from leading Swiss and German insurance and IT companies. Based on the feedback forms, many of them are planning to launch projects on integrating speech technologies in the next 3-8 months. We were pleased that an overwhelming majority of the participants rated the event as “excellent”.
«Insurance executives, looking for both quick wins and long-term success, are trying to find ways of reducing costs and increasing customer satisfaction. Improving customer experience for a large number of retail customers and reducing the overhead costs of contact centres makes clear business sense for insurance decision-makers to adopt NLP strategically. Many market leaders are already leveraging NLP, – said Alexey Popov, Spitch CEO during his presentation. Spitch is focusing on NLP technologies — the future of 24/7 customer service. Spitch’s unique NLP solutions have been adopted by customers and partners in the financial services sector and other industries from CH, EU, USA, UK and CIS».
Interesting presentations were made by Dejan Mastropovic, Management Consultant, Swisscom (You Talk - We Do the Rest), Fredy Stofer, Head Business Development, Adcubum (Customer service with Adcubum SYRIUS, today and in the future), and Daniel Walther, Head Sales and Insurance, ti&m (Innovative damage assessment for Insurance).
Many companies (like SBB, Swiss TXT, Syntec, BPS-Sberbank, Calabrio & Alfa Bank, etc.) are already benefiting from Spitch’s NLP technologies including voice biometrics and speech analytics for customer & agent identification, insurance fraud prevention, data integration from multiple sources to increase staff effectiveness etc. Discover more about use cases for NLP technologies and business approaches from the different speakers’ presentations at the event.