Spitch presented its solutions at the Call Center World 2018 (CCW2018), which took place in Berlin on 26 February through 1 March 2018. This is the key event for the Contact Center industry, attracting board members and decision makers of in-house call centers, call center service providers and call center subcontractors alike. The world’s leading companies shared their existing and new products, innovations and best practices, as well as their vision of the future of the industry including solutions designed to improve customer experience. Innovative approaches through Artificial Intelligence and spoken language technologies were the centerpiece.
Spitch’s booth drew much interest from experts and executives throughout the duration of the tradeshow. Spitch demonstrated the business value which AI-based speech and voice solutions can bring to any Contact Center. Spitch showed the first live working solution in Europe with voice biometric verification in video-conferencing; a solution that can be used in banking, insurances, services desks, health environments and other industries. Visitors could witness an extremely robust voice verification system even in the noisy tradeshow environment. The high number of follow-up contacts and a continuous interest in Spitch’s products indicated the high competitiveness of Spitch’s NLP solutions. A growing number of enterprise market players showed their sincere interest in speech technologies that precisely fit their needs. Visitors came mainly from the DACH region, primarily from Germany followed by Switzerland. The Voice biometrics live-demo turned out to be a big attraction with many experts recommending it to others. This helped Spitch to win the trust of potential customers and partners in the most persuasive manner – by trying it live.
Spitch showed its expertise also during its presentation about the “Vision2020 and an up to date proposal for a speech driven contact centre – Business Values driven by Artificial Intelligence”. A title, which could be perceived controversial among call service providers, implies far-reaching changes for their business. The discussion and following interactions led to fruitful opinion exchanges and was well appreciated among the auditors.
"We were told by visitors of the fair that they were recommended to come and see us and try our solutions. It proved we are seen as a serious “player” in the market. There was some really great feedback from potential customers and we could hardly achieve more during our 3rd visit to the CCW" — comments Georg Theunissen, Director Sales & Consultancy DACH.