Despite the rise of robots and AI, the human voice is back in the spotlight, according to Alexey Popov, the founder and CEO of Spitch, the Swiss speech-recognition and voice biometrics start-up. “We have to stop fighting against the voice,” he tells Martina Fuchs on The Newsmaker. “In the recent 10, 15 years, we tried to move the conversation from the natural to the artificial way .... But I believe the peak is reached.”
Alexey underlined that human voice is the most natural way of business communications and, when augmented with advanced speech technologies, it is also the most cost-effective channel. He believes that the current level of voice-enabled services allows transforming call centres from sources of additional costs to drivers of sales and revenues. Smart automation of simple but time-consuming queries, unobtrusive voice biometric identification and augmented sales communication by call centre staff will be key to success in the near future. Spitch knows exactly how to get it right for call centres in different industries and how to tailor solutions to business needs.
Spitch’s voice-driven solutions are already being used by public transport and government enterprises, banks and insurance companies as well as many other clients and partners in Switzerland and beyond. Thanks to their flexibility, Spitch solutions are now affordable not only for huge enterprises, but for customers of any size. Clients and partners that can use an online calculator (registration needed) to estimate ROI for such projects. Spitch is the only company that supports all main Swiss languages, including Swiss German dialects, recognised with an unmatched level of accuracy.
Listen to the full interview here.