Spitch, an established Swiss company with a global presence specialising in Speech Analytics and Spoken Language Technologies, had the honor of sponsoring CX2020, a convention organized by CMI Customer Management Insights, main Italian point of reference for customer care-related issues and all technological and business actors within the customer relationship ecosystem.
Attended by over 150 participants, including the leading companies from a variety of industries and top-level technology partners, this annual gathering focused on the main innovation trends and solutions for concrete use cases as seen by the end customers.
Nowadays, voice technologies enhanced by AI are essential to a cutting-edge and cost-effective customer care. This is the reason why Spitch stands out as a world class technology player, able to deliver flexible and customised solutions to any business sector.
The event agenda, with many notable speakers coming from business, academic and institutional backgrounds, included the contribution by Piergiorgio Vittori, Spitch Global Development Director and Country Manager Italy. Piergiorgio gave a speech on the topic "The Voice of the Client as Enabler of the Customer Experience" which emphasised, among others, the importance of personal data and client involvement in defining the right customer journey.
During follow-up sessions, Spitch Italian team presented Spitch solutions and demonstrated their effectiveness to major companies and partners. It served to underline the positive impact that voice technologies have on defining both the cycles of customer experience and company cost calculation. Thanks to voice solutions, call centers are bound to radically transform themselves from being a source of additional costs to a potential generator of significant revenues.
CX2020 event was an excellent opportunity to establish direct relationships with new potential clients and partners, as well as to strengthen existing ties; it helped us enter into a real dialogue mode, capable of enriching personal business visions and preparing to well-informed and innovative technological business choices. The creative climate is clearly visible in the images from the event.