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Artificial intelligence is racing into customer service, but a wholesale replacement of human agents remains uncertain, according to a BBC report. While vendors promote a “side by side” future for...

OpenAI and Apollo Research recently published a fascinating new paper on a fairly new alignment issue in frontier AI: “scheming.” This refers to the risk that an AI application learns to hide...

Spitch’s strategic consulting and professional services have been fine-tuned to deliver well-structured and smoothly sequenced implementations. Our approach is based on the following three pillars

In AI, it’s easy to mistake scale for strength. Bigger models, bigger budgets, bigger teams. But size alone doesn’t win trust, solve real problems, or delight customers. Focus does.

Every contact center leader today faces the same stubborn realities: customer expectations are rising, products and regulations are becoming more complex, and at the same time there is relentless pressure...