Also this year Spitch is a Gold Sponsor of CX2020, a major annual convention about customer relationship, both from the technological and strategic points of view.
The 2019 focus is on the all-around customer viewpoint, and on the company’s obligation to offer harmony and transparency in their customer care systems, which shall reflect customer’s wishes while ensuring the business consistency
During the event, Spitch will bring an exceptional testimonial: Gregorio Uglioni, Head of Transformation Operation Services of Swisscard AECS GmbH. Introduced by Piergiorgio Vittori, Spitch Global Development Director and Country Manager Italy, UK&I, Gregorio will talk about Swisscard and Spitch joint experience in the implementation of a Natural Language voice solution, in which customers, once they have expressed the reason of their contact, are automatically routed to the most appropriate operator for the given reason. Thanks to this solution, Swisscard received the "Golden Headset Award 2018", Innovation category.
The substantial increase in customer experience, achieved thanks to the Spitch's solution, among other innovative initiatives, will be the cornerstone of the presentation "The Customer Experience drives Innovation". During the presentation, the various business and customer experience benefits, also resulting from the introduction of speech technologies, will be described.
We look forward to seeing many of you on October 17th, 2019 at Palazzo delle Stelline, in Corso Magenta 61, Milan; the agenda and registration form are available at this link.
Would you like more information and a personal invitation? Please contact Rosa Maria Molteni, Spitch Italy Marketing and Communication Manager, via email.