Spitch, a recognized leader in Speech Technologies and Solutions with HQ in Zurich and a global presence, had the honour to sponsor the CX2020, a convention organized by the CMI Customer Management Insights, a key Italian point of reference for the customer care ecosystem.
Attended by around 200 experts working in the business, technological and customer management fields, this annual gathering focused on the all-round customer viewpoint, which drives the necessity to make CX business choices consistent with the declared CX actions. The building of trust through a state-of-the-art customer experience is essential, both for B2B and B2C companies; that’s the reason beyond having, in the event agenda, the direct customer intervention about their real experience.
Spitch had the great opportunity of sharing with CX2020 attendees the experience in the implementation of voice technologies in Swisscard AECS GmbH, a Swiss credit card leader for American Express, Mastercard, Visa and co-branded cards, through the presentation held by Gregorio Uglioni, Swisscard Head of Transformation Operation Services.
After a brief introduction by Piergiorgio Vittori, Spitch Global Development Director e Country Manager Italy, UK&I, who highlighted how AI-driven voice technologies are vital to a cutting-edge and cost-effective customer care, Gregorio Uglioni described Swisscard Group, and the innovative customer care vision brought to action in the last years in customer relationship channel management, together with major improvements in internal processes. Spitch stands out as a trustful technology partner for Swisscard, and their flexible and customized joint approach has strongly influenced the increase of major customer satisfaction KPIs. Moreover, and thanks to this solution, Swisscard received the "Golden Headset Award 2018", Innovation section
During follow-up sessions with attendees, the Spitch Italian team – with the additional presence of Alexey Popov, Spitch Founder & CEO, have demonstrated to major companies and partners the effectiveness of Spitch solutions, as well as the positive impact that voice technologies do have on customer experience, organization and processes, and of course on company cost optimization.
The CX2020 event has proved one more time to be an excellent opportunity to strengthen direct relationships with clients and partners, and to open up discussions on potential new cooperations, to drive efficient and innovative business choices. The creative concreteness of a well established environment is clearly visible in the images of the event.