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Every contact center leader today faces the same stubborn realities: customer expectations are rising, products and regulations are becoming more complex, and at the same time there is relentless pressure...

Knowledge-based authentication—passwords and security questions—was not designed for an era of large-scale social engineering and SIM-swap attacks. The viability of voice biometrics as a reliable replacement for knowledge-based verification has...

From early vision to proven deployments – Spitch delivers what the market demands. Voice biometrics is making a comeback. Gartner confirms it—Spitch has been ready since 2014 with a voice-first...