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News detail:

Webinar: A successful digitalisation process in the contact centre

3 June 2020

Webinar: A successful digitalisation process in the contact centre

Image for common news.jpgSpitch, a leader in voice solutions and contact centre automation, will hold a webinar on the best scenarios for improving efficiency in the contact centre through digitalization in two sessions: in English and in German.

During the current situation, many companies have realised that their customer service was unprepared for a different and growing customer demand. Furthermore, maintaining that same day-by-day approach has required a greater effort, often manual. Existing processes and tools have proved unstable under stress and in consequence, the quality of service has suffered. A snapshot of the situation is well highlighted in the following video from our CEO.

Spitch and its partners – PwC and BearingPoint, will share their experience and practical examples for a successful contact centre digitalisation, analyse some of today’s challenges for customer service operators and the critical factors that help ensure a successful digital transformation.

We are honoured to have as a guest speaker, Gregorio Uglioni from Swisscard, who will present a customer success story, introduce an award-winning solution implemented by Swisscard, share practical experience and answer your questions.

Register for the webinar in German – June 17, 2020 at 11:00 Germany and Switzerland Time. (The webinar is co-hosted by Spitch and BearingPoint)

Register for the webinar in English – June 23, 2020 at 11:00 Central European Time. (The webinar is co-hosted by Spitch and PwC)

The duration of each event will be 1 hour.

We are convinced that this webinar will be of practical value to our end-customers and partners.

Please register to participate by clicking on the above links or, alternatively, send us your details by email at