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News detail:
2021
1
February

Learn more about omnichannel engagement with voice and chatbot at The European Chatbot & Conversational AI Summit

1 February 2021

Learn more about omnichannel engagement with voice and chatbot at The European Chatbot & Conversational AI Summit

spitch news The European Chatbot.jpgHow can you provide your customers with a continuous omnichannel experience with voice and chatbot? How do users and businesses benefit from this? Learn more on 4 February 2021 at 16:40 – 17:00 UK time at a joint presentation delivered by Gary Williams, Spitch UK Ltd and Liam Ryan, Creative Virtual Ltd. during The European Chatbot & Conversational AI Summit. Topic of the report: The Omnichannel Solution: Chatbots + Voice.

Providing seamless, omnichannel support means giving users options to type, tap and talk across touchpoints. It also means enabling them to start a conversation in one channel and then continue it in a different channel without having to start over.

The combination of natural language chatbots with speech recognition capabilities delivers powerful voice bot solutions designed for flexible, omnichannel engagement. Join Gary and Liam as they take a behind-the-scenes look to explore:

  • Advantages of this omnichannel solution over a multichannel approach
  • Use cases for digital customer service
  • Use cases for internal employee support
  • Tips for bringing together chatbots and voice for improved experiences

Visit the case studies page on the Spitch website to learn more about our projects in Swiss and European companies where Spitch implemented solutions in voice biometrics, speech analytics, voice assistant and other areas in many industries.

We invite you to join the audience for free.

Please note that the number of places is limited, so please be sure to register using the link.

The European Chatbot & Conversational AI Summit is a two-day virtual conference and exhibition designed to host industry executives and adopters of Conversational AI, Chatbots, speech or voice technology, UX design , NLP & Virtual Assistant. The summit will reflect the latest tendencies and recent application changes in the Conversational AI space in the European market.