Such feedback was received by Gary Williams, Spitch UK Ltd after a joint presentation with Liam Ryan, Creative Virtual Ltd. at the European Chatbot & Conversational AI Summit held on 4 February 2021. It was a two-day virtual conference and exhibition designed to host industry executives, and adopters of Conversational AI, chatbots, speech/voice technology, UX design, NLP and virtual assistants. The event brought together over 1200 participants.

Gary and Liam took a behind-the-scenes look to explore advantages of the omnichannel approach over a multichannel one, use cases for digital customer service and internal employee support, and the tips for bringing together chatbots and voice for improving customer experience.

Gary Williams emphasized that combining natural language chatbots with speech recognition capabilities delivers powerful voice bot solutions designed for flexible, omnichannel engagement to give customers the freedom of choice with the help of the most advanced end-to-end solutions.

We express our gratitude to those who attended the presentation and looked at our virtual booth.

If you would you like to get further information and receive a copy of the presentation please contact Gary Williams, Director of Sales and Consultancy UK & Ireland.