Automatic digitisation and analysis of telephone traffic using the example of a Swiss bank
On 5 May from 17:00 to 17:45: Link to the Webinar
Speech solutions not only help call centres deal with routine workloads, but also enable companies to analyse telephone conversations to an unprecedented extent. The Swiss voice system specialist Spitch invites you to a webinar on speech analytics. The webinar will be held in German. The Spitch team will show how customer conversations can be automatically digitised and evaluated based on the example of a Swiss customer. The event will take place on 5 May at 5 pm. Interested parties can register free of charge via this Link to the Webinar.
Carmen Keller, Marketing Manager responsible for the German-speaking region, explains: "With Speech Analytics, you can analyse every single word and sentence spoken on the phone at your company and use them immediately to improve your call handling objectives. The potential for improving customer satisfaction while increasing the efficiency of operations is enormous."
Through automatic digitisation and analysis, revenue potential for up- and cross-sell can be identified, opportunities for improving customer service can be found, costs of quality assurance can be reduced, dissatisfied customers can be detected at an early stage and win-back measures can be initiated. Risks can be reduced through the automatic detection of attempted fraud. Speech Analytics is thus opening up further automation potential and is continuously supporting its evolution.
Carmen Keller stated: "With consistent use of the numerous features, efficient speech analytics proves to be a sustainable competitive advantage."