The webinar in German held by Spitch on 5 May 2021 reviewed the example of a Swiss bank to show how customer conversations can be automatically digitized, evaluated and used to generate tangible benefits. The webinar saw an extraordinarily large number of participants with many questions from the audience, which confirms that the speech analytics applications are causing great interest. The results of the survey held during the webinar illustrated this consistently.
Answering the question "Where can speech analysis support you most in your business?" over 40% of the participants expressed the opinion that speech analytics can positively influence their business by improving customer satisfaction, increasing the efficiency of the contact center, and raising the level of automation at the same time. This is an important evidence of significant value added and good prospects for Spitch’s speech analytics solutions, as seen by industry practitioners and experts who attended the webinar.
If you are interested in the topic of this webinar, please view, or download the complete recording here.