Spitch and Liaison Vocale offer a new experience in patient care over the telephone thanks to a smoother, more efficient and more secure automated customer service.
Being able to converse in natural language, recognize the caller's intents and possibly make an appointment with a doctor through a virtual assistant is becoming a major issue for many hospitals. Liaison Vocale's know-how in the field of healthcare, combined with the quality of Spitch's open-dialogue NLU engine, makes it possible to offer solutions at the cutting edge of innovation.
With several dozen specialties, healthcare establishments generally entrust their telephone customer service and appointment scheduling to teams of Medical-Administrative Assistants who are responsible for handling patients’ requests over the telephone. Some customer interactions take time and many calls are put on hold. With an intelligent Virtual Assistant based on open-dialogue NLU, it is possible to minimise the wating time for patients, halve the duration of calls and provide a better experience for both patients and healthcare professionals. The solution offers the possibility of choosing from dozens of ready-to-use knowledge-base libraries according to medical specialties that the Virtual Assistant can refer to.
Liaison Vocale is an independent company specializing in developing business software for optimizing customer service and support. With more than 150 installations throughout France, Liaison Vocale develops, distributes and installs “Ello!”, “Ligie!” and “Polaris” – the absolute reference in voice recognition for intelligent management of calls and telephone reception in large companies, administrative offices and healthcare establishments.
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