Taxpayers need easy and interactive access to public services and the level of expectations is steadily growing. At the same time, public office contact centre staff have to cope with an increasing number of tasks while delivering the highest quality of service with the same level of resources available to them. Coping with natural seasonal peaks in requests to government contact centres is even harder. Digitalisation is the key to overcoming these challenges.
Open-dialogue NLU-based text and voice bots offer great potential for ensuring barrier-free and low-threshold access to e-government services around the clock. The processing of repetitive requests, e.g., for copies of official documents, tax returns, inquiries about deadlines for the submission of documents, lodging an application as well as taking minutes at official meetings, and much more can be easily automated. It is a recognised strength of Spitch solutions that they understand all Swiss national languages and dialects, except for Romansh.
Find out from experts, our customers, the Road Traffic Office of the Canton of Aargau, and partners at Swisscom, Adnovum Informatik and swisspro Solutions, how text and voice-based conversational technologies can support you in the digital transformation of your public office. Using the examples of successfully implemented projects, we will show you how you and your administration can benefit specifically from such solutions.
The event will take place on November 16 from 1.30 pm to 5.30 pm at the Zurich Marriott Hotel. You can find the full program and registration details here. The number of places is limited, so we suggest you register now. Participation is free.